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Position Overview
Customer Service Specialist
The Customer Service Specialist will interact with the company’s customers creating exceptional customer experiences while executing day to day operations.
Position Responsibilities
- Greets clients, visitors and guests; determines the purpose of each person’s visit
- Answers, screens, and directs phone calls to staff and takes messages
- Ensures that appropriate actions are taken to resolve customer’s problems and concerns
- Maintains records of customer interactions with details of inquiries, complaints, or comments
- Receives mail, documents, packages, and courier deliveries and distributes them
- Maintain inventory for office supplies, refreshments, uniforms, branded merchandise etc
- Performs basic filing, record keeping and other related duties as assigned
- Assist various departments with miscellaneous projects as needed
Required Skills
- Strong communication, interpersonal and organizational skills
- A passion for customer experience
- Service-oriented and able to resolve customer grievances
- Outgoing, high energy, creative, confident
- Reliable, punctual with good work ethic
- Basic understanding of administrative and clerical procedures
- Working knowledge of computers with the ability to learn new softwares
- Team player
Education & Experience
- High school diploma or equivalent required
- 1 year Customer service experience required
Physical Requirements
- Prolonged periods sitting at a desk and working on a computer
- Must be able to lift up to 50 pounds at times
Apply Today
Company Overview
WillowGrove is a landscape design, build, and maintain company proudly serving the Northshore communities since 2017. Our culture at WillowGrove is based on the six core values of Integrity, Passion, Service, Quality, Teamwork and Relationships. Our mission is to enhance the lifestyles of our community both within our company and by serving our clients. WillowGrove is growing fast and we are looking to add crucial leadership positions to the team to set a foundation for future growth and high quality projects.
Objective
We are looking for a natural leader that is willing to be versatile and work in close collaboration with the WillowGrove team to deliver the highest quality landscapes in the market. If you get excited about working with a team towards a common goal, have a passion for quality construction and have an entrepreneurial spirit – we encourage you to apply! We are a young company with a solid foundation – come help us build the future!
